Frequently Asked Questions
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To place a wholesale order for the first time, visit or Store page and enter the passcode if you already received one. If not, please visit our Get In Touch page and submit a request for passcode access to our store. There you can browse our catalog, select your items, and submit your order through our online system. If you have any specific requirements or need a custom design, please contact our sales team directly.
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Our minimum order quantity varies depending on the product. Typically, the minimum is set at 10 pieces per design. For custom orders, please contact us for specific requirements.
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The lead time for orders is usually 4-5 weeks from the time of submission. This may vary as some larger order may have longer production times. We will provide you with a more accurate timeline once your order is confirmed.
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We accept various payment methods including credit cards, PayPal, and bank transfers. For wholesale orders, we typically require full payment upfront, but we are willing to make other payment arrangements on a case by case basis.
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Due to the nature of many of our products, returns are generally not accepted. However, if there is a defect or error with your order, please contact us within 14 days of receipt, and we will work with you to resolve the issue.
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Generally shipping costs are calculated based on the weight of your order and the delivery location and is shipped via USPS Ground. You will receive a tracking number once your order has shipped.
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Currently we only ship to locations in the United States of America. However, international customers are welcome to reach out to us about the possibility of shipping to other countries and to get a quote for the shipping costs to do so.
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Our customer service team is here to help! You can reach us via email, phone, or our website’s contact form. We are happy to assist with any questions or issues you may have regarding your order.
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To stay updated on our latest products, promotions, and industry news, you can sign up for our newsletter on our website. You can also follow us on social media for regular updates and special offers.
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